At Go-Organic, we are committed to providing high-quality organic products, including Himalayan salt, moringa, and Halotherapy items. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund and exchange policy to ensure a smooth and hassle-free experience.
1. Refund Policy
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Eligibility: To qualify for a refund, the product must be returned within 30 days of receipt. The product should be unused, unopened, and in the original condition it was received (including all packaging).
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Non-Refundable Items: Unfortunately, certain items are not eligible for refunds. These include:
- Products that have been opened, used, or altered.
- Perishable goods (e.g., food items like moringa powder or salt), unless defective or damaged during shipping.
- Gift cards, promotional items, or clearance sale products.
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How to Request a Refund:
- Please contact our customer service team at [insert email] with your order number and a brief explanation of why you wish to return the item.
- Once your refund request is approved, you will receive instructions on how to return the item.
- Refunds will be processed to the original payment method within 10-14 business days after the return is received and inspected.
2. Exchange Policy
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Eligibility: You may exchange an item for another product of equal or lesser value if it is returned unused, unopened, and in its original condition within 30 days of receipt. Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to an error on our part (e.g., wrong product, damaged during shipping).
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How to Request an Exchange:
- To initiate an exchange, please contact our customer service team at [insert email] with your order number and the product you would like to exchange.
- Once we confirm the exchange request, you will receive instructions for returning the item and processing your exchange.
3. Damaged or Defective Products
- If your product is damaged or defective upon arrival, please notify us within 7 days of delivery by contacting our customer service team at [insert email]. We will arrange for a replacement or refund at no extra cost to you.
- Please provide photos of the damaged product and packaging to expedite the resolution process.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error by Go-Organic (e.g., damaged or incorrect items).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns. Go-Organic is not responsible for items lost during return shipping.
5. How to Contact Us
If you have any questions or concerns regarding our refund and exchange policy, please feel free to reach out to our customer support team at:
- Email: info@go-organic.pk
- Phone: +92 333 512 8664
Thank you for choosing Go-Organic. We are committed to providing you with excellent products and service.